Refund policy

Because each tote is made with care in small batches, we currently aren't able to accept returns, exchanges, or refunds.

If something's wrong with your order (ie. it arrived damaged, defective, or isn't what you ordered) email us at support@maskcape.com with your order number and a photo, and we'll make it right.

We want you to love your bag. Please review sizing, color, and details carefully before ordering. We're happy to answer any questions before you buy.